Local offices in the USA, Pakistan, Germany, India and Serbia
Expert Team
After-sale service provided by professional engineers
Service under Covid
Remote support 4R policy
Reply within 2 minutes
Resolve issues by multiple online tools
Reduce machine downtime
Record solutions in case of recurrence
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Facial mask may block our smile, but never our service
Crossing borders even when coronavirus really kills, persist in on-site service wherever necessary since COVID-19.
Pictures speak for themselves.
Uzbekistan
South Korea
Portugal
Saudi Arabia
Turkey
Hungary
Germany
Canada
Morocco
Senfeng Customer Service Policy
PRE SALE SERVICE
1)Provide corresponding guidance and equipment information according to customer development needs; 2)To solve the problems raised by customers and formulate solutions as per the feasibility and the development needs of the local industries; 3)Large-scale optical fiber equipment exhibition hall was set up to facilitate customers to visit the strength of the company.
AFTER-SALE SERVICE
1)We provide one-off free installation and training in customers' factory upon delivery, including laser basic theory, safety protection, equipment operation and maintenance, etc. 2)We offer remote service through network and phone calls to provide quick error diagnose and repair solution by professional engineers. Mainly used contacting APPs are: WhatsApp, QQ, Wechat, Skype and so on.
Our Service Team Is Ready To Serve You
If you have any questions, please contact us, we look forward to hearing from you.
From online to door-to-door service, we provide a comprehensive system to ensure the normal and efficient operation of your equipment. With a large crew of well trained customer service engineers 24/7 available on line, you can rest assured that you'll get the top level service from us.