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Reliable Service

Online Service

24/7 online service

Free installation training

Overseas service available

Local Service

Local offices in the USA, Pakistan, Germany, India ,Serbia and Jordan

Expert Team

After-sale service provided by professional engineers

Service under Covid

Remote support 4R policy

Reply within 2 minutes

Resolve issues by multiple online tools

Reduce machine downtime

Record solutions in case of recurrence

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Facial mask may block our smile, but never our service

Crossing borders even when coronavirus really kills, persist in on-site service wherever necessary since COVID-19.

Pictures speak for themselves.

Senfeng Customer Service Policy

Pre Sale Service

1)Provide corresponding guidance and equipment information according to customer development needs；
2)To solve the problems raised by customers and formulate solutions as per the feasibility and the development needs of the local industries；
3)Large-scale optical fiber equipment exhibition hall was set up to facilitate customers to visit the strength of the company.

After-sale Service

1)We provide one-off free installation and training in customers' factory upon delivery, including laser basic theory, safety protection, equipment operation and maintenance, etc.

2)We offer remote service through network and phone calls to provide quick error diagnose and repair solution by professional engineers. Mainly used contacting APP are: WhatsApp,Wechat, Skype and so on.