1.What is the company name of Senfeng Laser? What kind of company is it? In what year was it established? Where is the company address?
The company name of senfeng laser is Jinan Senfeng Technology Co., Ltd., founded in 2004 in Jinan, Shandong,is a well-known laser machines manufacturer in China,specialized in the development and production of integrated laser equipments over 15 years .Senfeng Laser is a company that integrates industry and trade, and has been engaged in international trade since 2007.
2.The company's culture?
Mission:Let Laser Improve Production Efficiency
Vision:To be the Leading Manufacturer of Laser Industry
Core values:Customer First, Team Work, Professionalism, Integrity and Innovation
3.What brand names does Jinan Senfeng Technology Co., Ltd. have?
Senfeng laser,senfeng leiming laser,leiming laser are all our brand.
4.What are the company's main products?
Senfeng leiming laser supply many series-fiber laser cutter machine for cutting metal sheet,fiber laser cutting machine for cutting metal tubes,fiber laser welding machine,fiber laser cleaning machine for cleaning rust,fiber laser cladding machine,3d robot fiber laser machines,and new cnc machine-automatic panel/metal sheet bending machine.Which series are you interested?
5.How many overseas branches does the company have? What service does the overseas branch provide?
Senfeng leiming has 5 overseas branches now ,they are the USA branch,Germany Branch,India Branch,Pakistan branch ,Serbia branch,Next, I will introduce them in detail one by one.
Senfeng USA branch-The US branch was registered and established in Los Angeles in December 2013, covering an area of 20,000 square feet. After several years of operation, we have accumulated many loyal customers, and our products and services have also been recognized by customers. In 2019, the U.S. branch was upgraded and renovated, and the Los Angeles and Chicago technical service centers were established to form an urban regional radiation center. The branch’s existing storage center, accessories room, exhibition hall/training center, meeting room, office area, etc. At present, the branch company stores various types of machines such as H, HM, G, welding machines, washing machines, cladding machines, automatic production lines, etc. The machines can be shipped quickly within 3 days (the fastest can be shipped on the same day); local Engineers and sales teams provide guarantee for our localized products and services; the exhibition hall/training center can arrange customer proofing, visits, learning and training at any time; at the same time, the branch is also equipped with different types of accessories, which can be provided to customers in the shortest time Provide replacement and repair services.
Senfeng German branch is located in beautiful Paderborn, about 150km away from Hannover, an important exhibition city. The branch integrates R&D, sales, service, exhibition hall and warehouses. There are currently 7 overseas sales personnel, 8 technical service personnel, and 4 R&D personnel. We have established a laser industry-university-research integrated cooperation system with Mittweida University in Germany. The branch covers an area of 1350 square meters, covering the staff living area, office area, modern exhibition hall and warehouse. Customers can visit the exhibition hall, make samples and negotiate. The establishment of the German branch has further increased our sales and service coverage in Europe and supported sales and after-sales service in Europe. At present, there are several models of laser machines in the branch such as 3015H, 3015HM, 1313G, etc., as well as a large number of spare parts. The order delivery time is further shortened, and the ordered machines can be shipped directly from Germany. Customer first, to provide customers with timely and efficient services has always been our philosophy, which is why we have set up branches in different regions. The resident technical staff in the branch company can not only serve local customers, but also the customers in the whole Europe.
India branch-The India branch was established in July 2019 and is located in Hyderabad, the sixth largest city in India. Covering an area of 300 square meters, there are showroom, offices, meeting rooms, and storage rooms. The staff is mainly composed of operation manager, engineers (local and Chinese) and sales staff. At present, the machines displayed by the branch include 3015H 6KW, 3015M 3KW, 3015G 1.5KW, hand-held welding machines, marking machines, etc. It can provide proofing services, and can also be used as a current machine for sale, reducing transportation and time costs. The Indian branch is equipped with a large number of accessories. If customers need to replace the accessories, they can send directly from the branch instead of sending them from China, saving time and cost. In addition to providing machine proofing, current machine sales, and parts replacement, the Indian branch can also provide assistance in importing services. Many customers in India cannot import equipment by themselves. If you buy our equipment, don’t worry about this. We can help customers. Import. Customer first, to provide customers with timely and efficient services has always been our philosophy, which is why we will set up branches in different regions. Of course, the technical staff resident in the branch company can not only serve local customers, but also radiate nearby neighboring countries. If you want to know more about which model, you can contact our sales staff directly, and we will give a more detailed one-to-one VIP introduction.
The Pakistan branch was established in October 2020 and is located in Lahore, a major city in Pakistan. Covering an area of 180 square meters, there are showroom, reception rooms, offices, and storage rooms. The personnel are mainly composed of operation managers, engineers and local sales person. At present, the Pakistan branch can display the equipment 3015M 3KW, 3015G 1.5KW, welding machine, cleaning machine, marking machine, etc. It can provide proofing service, and can also be used as a current machine for sale, reducing transportation and time costs. Customer first, to provide customers with timely and efficient services has always been our philosophy, which is why we will set up branches in different regions. Of course, the technical staff resident in the branch company can not only serve local customers, but also radiate nearby surrounding countries. If you want to know more about which model, you can contact our sales staff directly, and we will give a more detailed one-to-one VIP introduction.
The Serbian branch is located in the beautiful city of Belgrade, with a 400-square-meter production workshop and 200-square-meter office building. The branch company integrates R&D, sales, service, exhibition hall, and overseas warehouses. There are currently 5 overseas sales personnel, 4 technical service personnel, and 2 R&D personnel. We have established laser production, education and research with local universities and research institutes. Integrated cooperation system. It covers the employee living area, office area, modern exhibition hall and warehouse. Customers can visit the exhibition hall, make samples and negotiate. Since the establishment of the Serbian branch, we have further increased the scope of sales and service in Europe. Supported sales and after-sales service in Europe. At present, the branch company has several models such as 3015H, 3015G, 3015M, 1313G, etc., as well as a large number of spare parts. The order delivery time is further shortened, and the order machine can be shipped directly from Serbia (Balkan region).
6.How many factories does the company have? What is the annual production capacity?
Jinan Senfeng Technology Co., Ltd. has four standardized manufacturing bases with a total area of over 120,000 square meters. With more than 1000 employees, senfeng leiming laser has multiple sets of fully automated production equipment, strict production processes, annual production capacity of 50,000 units. Senfeng equipment has been stably operating in more than 180 countries and regions around the world, with over 60,000 customers .
7.How many service teams does the company have? What services are provided?
Our after-sales team has more than 100 people and can provide local and overseas services
senfeng 5 Star Service
High efficiency
1.24 hours a day (mainly for international), 7 days a week, 365 days a year at any time to receive repair calls;
2.Within 10 minutes, technical engineers will consult, fix maintenance plan in one hour, and send engineers in one working day.
After-sale service
1.The seller provides one time free installation and training in buyer’s factory. Seller pays for the airplane tickets and salary for engineers, buyer should provide accommodation and food to engineers.
2.The seller will provide technical guide’s e-mail, telephone, WeChat, WhatsApp and so on.
3.The seller should pay for the travel expense if local service needed within warranty time.
Warranty
1.The warranty of laser source is 2 years.
2.The warranty of fiber laser cutter machine is 2 years,1year for laser welding machine,laser cleaning machine,metal bending machine（main spare parts）,except for the consumable parts such as ceramic ring, focus lens, nozzle etc. Warranty counts from the date marked on the label of the laser source and machine.
3.Except the damage artificially, seller is responsible for offering the fittings free of charge during the warranty period.
4.Exceeding the warranty period, parts need to be repaired or changed, shall be paid.
Worry-free
1.Pre-sale service: theoretical + practical operation training, self-diagnosis training for common faults, guidance for quick repair of difficult faults, and warning of matters needing attention in use;
2.Regular service: regular maintenance reminder, regular door-to-door service, regular promotional activities;
3.Value-added services: equipment software and hardware upgrading services, financial leasing services, delayed warranty service.
Field Service
Our branches in United States,Germany, India,Pakistan and Serbia,which provide localized services and technical support for global customers.
8.What international certifications has Senfeng Laser passed?
CE from TUV,FDA,ETL
